Should you wish to return anything purchased from our online shop, under the Consumer Rights Act 2015 we offer a 14 Day Money-Back Guarantee. There are a few circumstances where returns may not be possible so this page aims to make everything as clear as we can so please do take time to read this through.
Please Note: You are responsible for any returned goods until they reach our warehouse. We strongly advise that you obtain a proof of postage when returning any product to us. Certificates are available free of charge from the post office or by using a courier service.
Under the Consumer Rights Act 2015 you have the right to cancel your order for any item bought on this website for a full refund within 14 days. Please note: this is not applicable to any of the following:
- Items that are collected by you in person, or your representative, from our premises
- Items where our product description says, "This item is made to order"
- Products that are made to a customer specification or personalised